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Most Common Questions

What is BioPhoria?

At BioPhoria, we serve as your comprehensive health and wellness partner for various conditions. Through our platform, BioPhoria facilitates virtual medical consultations and coordinates cost-effective, high-quality prescription treatments, all within the comfort of your home—the place where you feel most at ease.

Our expertise extends beyond conditions that may cause discomfort, encompassing acute, subacute, and chronic disease care. Every one of our physicians, based in the US, conducts a thorough assessment of each patient and prescribes medication therapy when suitable.

Our mission centers on delivering accessible, affordable, and top-notch healthcare solutions to individuals and communities spanning multiple states. Continually expanding our offerings, BioPhoria provides diverse care options, irrespective of insurance coverage, at a fraction of our competitors' rates.

How much does BioPhoria cost?

You may qualify for a complimentary consultation with your order. Should medication be suitable, you can acquire it via the BioPhoria platform at significantly reduced prices compared to other websites, often even more cost-effective than your neighborhood pharmacy.

Can I use my health insurance?

We do not accept insurance. We believe an individual's access to quality care should not depend on a third party's opinion. BioPhoria has removed the barriers traditional insurers can cause and replaced them with transparency and convenience.

Our prices for your doctor consultation and medication are industry-leading and oftentimes cheaper than using insurance.

How long will it take to get my medication?

Once you complete the online visit, you'll hear back from one of our US-based doctors in 24 hours (some States will require a live chat or video consultation). Orders will then be sent to the dispensing pharmacy and shipped.

Our Program

What is the BioPhoria process?

Choose the therapy required, click on 'Start My Free Visit,' and respond to a brief set of medical questions. Our team of US-based doctors will thoroughly review your provided information and prescribe medications as necessary.

Expect to receive feedback from one of our doctors within approximately 24 hours. In certain States, a video consultation or live chat will be necessary. If so, one of our doctors will reach out to you to conduct and finalize your consultation using the required method.

Is it legal to prescribe medications online?

Yes. Each doctor you interact with is licensed to prescribe medicine and treat patients in the state you live in. This allows you to get the medications you need, on your schedule, hassle-free.

How old do I have to be to use BioPhoria?

We treat patients 18 years of age and older. If you are younger than 18 years of age, please seek treatment from a local primary care physician.

Where does BioPhoria offer service?

BioPhoria offers service in the United States only but based on the therapy and medication being prescribed, there may be restrictions based on state. This will be disclosed and confirmed per therapy and as part of the intake process.  
In the following states California, Massachusetts, Rhode Island, and Vermont the following physicians will be assigned to you: Dr Jeffrey Shellenberger and Dr Marc Serota
Rhode Island: Dr Marc Serota MD17024Vermont: Dr Jeffrey Shellenberger 042.0015585-COMP
California: Dr Jeffrey Shellenberger C160558
Massachusetts: Dr Jeffrey Shellenberger 290752

What if I have a problem with my order or my account?

Click on the Contact Us section of this site and create a ticket. Our team will then review and get back to you to resolve your inquiry.

Eligibility

Why do I need to submit a copy of my photo ID and take a picture of myself?

State regulations require that our medical providers see who we are treating. That is why we may ask you to take a picture of yourself and your photo ID.

If I'm having an emergency, what should I do?

In case of an emergency please call 9-1-1.

Medication

Which pharmacies are you affiliated with?

The following pharmacies may fill your prescription based on the therapy and medication: Polomar Pharmacy

32866 US Hwy 19 N,
Palm Harbor, FL 34684
Tel: (727) 202-2217
Monday-Friday 9:00am-5:00pm EST

Can I return my medications once I receive them?

Federal and State law do not allow medication returns. Therefore, all sales are final. If you have a specific concern, please create a ticket in the "Contact us" section and we'll get back with you.

Do I need to sign for my order?

No. Your medication will ship via No-Contact delivery, a signature is not required.

Insurance & Pricing

Are there any hidden fees?

No, the prices of all of our plans are displayed prominently on our website. All you pay per month is the flat-fee (as shown). If you choose to take your order outside of our list of suggested pharmacies you may be required to pay for your medication at the pharmacy.

When will I be charged for my medication?

You will be billed for your medication when the medication is shipped based on the treatment plan you select.

How do I change my credit card?

You can change your method of payment at any time. Login to your BioPhoria account and follow the prompts.

Privacy & Security

Is my information safe?

Yes. We take protecting your information seriously. Please read our Privacy Policy for details.

Ordering & Shipping

How do I reorder or cancel?

Login to your BioPhoria account and reorder or cancel at any time. You will be contacted before your medication is to be refilled and billed to your credit card. Your medication will then be shipped.

How can I change my shipping address?

Login to your BioPhoria account and update your shipping address at any time. Once your medication is shipped and delivered, you can change your address for all future shipments.

Provider & Clinician Questions

Does BioPhoria require a long-term contract?

No. BioPhoria is offered on a month-to-month basis. You may pause or cancel your treatments anytime.

What if I have a question about my bill?

Please email [email protected] and one of our care coordinators will be happy to assist you.